İPTAL VE İADE POLİTİKASI
CONSUMER RIGHTS – WITHDRAWAL – CANCELLATION AND RETURN CONDITIONS
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GENERAL:
When you place an order electronically through the website you are using, you are considered to have accepted the pre-information form and the distance sales contract presented to you.
Buyers are subject to the provisions of Law No. 6502 on the Protection of Consumers and the Distance Contracts Regulation (RG: 27.11.2014/29188) regarding the sale and delivery of the purchased product, as well as other applicable laws in force.
Shipping costs, which are the freight expenses for product shipment, will be paid by the buyers.
Each purchased product must be delivered to the person and/or organization at the address provided by the buyer within a legal period of 15 days. If the product is not delivered within this period, buyers may terminate the contract.
The purchased product must be delivered complete and in accordance with the specifications indicated in the order, and if applicable, with documents such as warranty certificates and user manuals.
If it becomes impossible to sell the purchased product, the seller must notify the buyer in writing within 3 days of becoming aware of this situation. The total amount must be refunded to the buyer within 14 days.
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IF THE PURCHASED PRODUCT PRICE IS NOT PAID:
If the buyer does not pay for the purchased product or cancels the payment in bank records, the seller's obligation to deliver the product ends.
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PURCHASES MADE WITH UNAUTHORIZED USE OF THE CREDIT CARD:
If it is determined that the credit card used by the buyer for payment was fraudulently used by unauthorized persons after the product has been delivered, and the sold product price is not paid to the seller by the relevant bank or financial institution, the buyer must return the contractually subject product to the seller within 3 days, with the shipping costs borne by the SELLER.
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IF THE PRODUCT CANNOT BE DELIVERED ON TIME DUE TO UNFORESEEN REASONS:
If force majeure events beyond the seller’s control occur and the product cannot be delivered on time, the situation will be communicated to the buyer. The buyer can request the cancellation of the order, replacement of the product with a similar one, or postponement of the delivery until the obstacle is removed. If the buyer cancels the order:
- If the payment was made in cash, the amount will be refunded to the buyer within 14 days from the cancellation.
- If the payment was made by credit card and the order is canceled, the product price will be refunded to the bank within 14 days from the cancellation. However, it is possible that the bank will transfer the amount to the buyer’s account within 2-3 weeks.
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BUYER’S OBLIGATION TO INSPECT THE PRODUCT:
The buyer must inspect the goods/services subject to the contract before accepting them; damaged or defective goods/services such as dented, broken, or torn packaging must not be accepted from the courier company. The delivered goods/services will be considered undamaged and intact. After delivery, the BUYER must carefully preserve the goods/services. If the right of withdrawal is to be exercised, the goods/services must not be used. The product must be returned along with the invoice.
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RIGHT OF WITHDRAWAL:
The BUYER can exercise the right of withdrawal by rejecting the goods and withdrawing from the contract without any legal or penal responsibility and without providing any reason, provided that they notify the SELLER within 14 (fourteen) days from the date of delivery to themselves or the person/organization at the address they have indicated, using the contact information below.
CONTACT INFORMATION FOR SELLER'S RIGHT OF WITHDRAWAL NOTIFICATION:
- COMPANY: UNIQ
- NAME/TITLE: UNIQ TEKSTİL SANAYİ VE TİCARET LİMİTED ŞİRKETİ
- ADDRESS: Havaalanı Mahallesi, Mehmet Akif İnan Caddesi, No:36/2, Esenler - Istanbul
- EMAIL: aykut@uniqvibe.com, sule@uniqvibe.com, info@emontextile.com, info@uniqvibe.com
- PHONE: +90 (532) 111 26 81
- FAX:
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DURATION OF THE RIGHT OF WITHDRAWAL:
If the purchased item is a service, this 14-day period starts from the date the contract is signed. The right of withdrawal cannot be exercised for service contracts that have commenced with the consumer’s consent before the withdrawal period ends. The notification regarding the right of withdrawal is provided in the Distance Contracts and Cancellation Conditions sections, and the buyer places the order knowing the withdrawal conditions.
Expenses arising from the exercise of the right of withdrawal are borne by the SELLER.
To exercise the right of withdrawal, the BUYER must notify the SELLER within the 14 (fourteen) day period by return receipt mail, fax, email, or the method specified by the SELLER in writing or through the relevant means, and the product must not have been used within the scope of the "Products for Which the Right of Withdrawal Cannot Be Exercised" provisions arranged in this contract.
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EXERCISING THE RIGHT OF WITHDRAWAL:
- For products delivered to a third party or the BUYER, the invoice for the product to be returned (if the invoice for the product to be returned is corporate, it must be sent with the return invoice issued by the institution when returning it. Returns of orders whose invoices are issued on behalf of institutions cannot be completed unless a RETURN INVOICE is issued).**
- The return form, the box and packaging of the products to be returned, and any standard accessories, if any, must be delivered completely and undamaged.**
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RETURN CONDITIONS:
The SELLER is obligated to refund the total amount and the documents obligating the BUYER within 10 days from the receipt of the withdrawal notification and to receive the goods within 20 days.
If the value of the goods decreases or the return becomes impossible due to a reason attributable to the BUYER, the BUYER is obliged to compensate the SELLER for the damages in proportion to the BUYER’s fault. However, the BUYER is not responsible for changes and deteriorations caused by the proper use of the goods/products within the withdrawal period.
If the campaign discount amount falls below the campaign limit amount due to the use of the right of withdrawal, the discount amount enjoyed under the campaign is canceled.
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PRODUCTS FOR WHICH THE RIGHT OF WITHDRAWAL CANNOT BE EXERCISED:
Contracts for goods prepared at the request or for the personal needs of the BUYER and which cannot be returned, underwear, swimwear bottoms, makeup products, single-use products, goods that may quickly deteriorate or have an expiration date, products that are not suitable for return for health and hygiene reasons if the packaging is opened after delivery, products that are mixed with other products after delivery and cannot be separated by nature, subscriptions to periodicals such as newspapers and magazines, services performed immediately in electronic form or intangible goods delivered immediately to the consumer, as well as audio or video recordings, books, digital content, software programs, data recording and storage devices, computer consumables, and if the packaging is opened by the BUYER, returns are not possible according to the Regulation. Additionally, exercising the right of withdrawal for services that have commenced with the consumer’s consent before the withdrawal period ends is also not possible according to the Regulation.
Cosmetic and personal care products, underwear products, swimsuits, bikinis, books, copyable software and programs, DVDs, VCDs, CDs, and cassette tapes, as well as stationery consumables (toner, cartridges, ribbons, etc.) must be unopened, untried, undamaged, and unused to be eligible for return.
According to the distance contracts regulation, the following contracts are excluded from the right of withdrawal:
- Contracts related to goods prepared at the consumer’s request or for personal needs.
- Contracts related to the delivery of goods that may quickly deteriorate or have an expiration date.
- Contracts related to the delivery of goods whose protective elements such as packaging, tape, seal, or package have been opened after delivery, making their return unsuitable for health and hygiene reasons.
- Contracts related to goods that are mixed with other products after delivery and cannot be separated by nature.
- Contracts related to goods such as books, digital content, and computer consumables in physical form if protective elements like packaging, tape, seal, or package have been opened after delivery.
- Contracts related to the evaluation of leisure time made for specific dates or periods, accommodation, moving goods, car rental, food and beverage supply, and entertainment or relaxation purposes.
- Contracts related to services performed immediately in electronic form or intangible goods delivered immediately to the consumer.
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DEFAULT AND LEGAL CONSEQUENCES:
If the BUYER falls into default by making payments with a credit card, they acknowledge, declare, and commit that they will pay interest and will be responsible to the bank within the framework of the credit card agreement between the cardholder and the bank. In this case, the relevant bank may resort to legal means; it may claim the arising expenses and attorney fees from the BUYER, and in any case where the BUYER falls into default due to their debt, the BUYER accepts that they will pay the SELLER for the damages and losses incurred due to the delayed fulfillment of the debt.
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PAYMENT AND DELIVERY:
You can make payments by Bank Transfer or EFT (Electronic Funds Transfer) to any of our GARANTİ bank accounts (in TL).
You can use all types of credit cards through our website, and take advantage of online single payments or online installment options for any credit card. During online payments, the amount will be charged to your credit card at the end of your order.
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GENERAL:
When you place an order electronically through the website you are using, you are considered to have accepted the pre-information form and the distance sales contract presented to you.
Buyers are subject to the provisions of Law No. 6502 on the Protection of Consumers and the Distance Contracts Regulation (RG: 27.11.2014/29188) regarding the sale and delivery of the purchased product, as well as other applicable laws in force.
Shipping costs, which are the freight expenses for product shipment, will be paid by the buyers.
Each purchased product must be delivered to the person and/or organization at the address provided by the buyer within a legal period of 15 days. If the product is not delivered within this period, buyers may terminate the contract.
The purchased product must be delivered complete and in accordance with the specifications indicated in the order, and if applicable, with documents such as warranty certificates and user manuals.
If it becomes impossible to sell the purchased product, the seller must notify the buyer in writing within 3 days of becoming aware of this situation. The total amount must be refunded to the buyer within 14 days.
---
IF THE PURCHASED PRODUCT PRICE IS NOT PAID:
If the buyer does not pay for the purchased product or cancels the payment in bank records, the seller's obligation to deliver the product ends.
---
PURCHASES MADE WITH UNAUTHORIZED USE OF THE CREDIT CARD:
If it is determined that the credit card used by the buyer for payment was fraudulently used by unauthorized persons after the product has been delivered, and the sold product price is not paid to the seller by the relevant bank or financial institution, the buyer must return the contractually subject product to the seller within 3 days, with the shipping costs borne by the SELLER.
---
IF THE PRODUCT CANNOT BE DELIVERED ON TIME DUE TO UNFORESEEN REASONS:
If force majeure events beyond the seller’s control occur and the product cannot be delivered on time, the situation will be communicated to the buyer. The buyer can request the cancellation of the order, replacement of the product with a similar one, or postponement of the delivery until the obstacle is removed. If the buyer cancels the order:
- If the payment was made in cash, the amount will be refunded to the buyer within 14 days from the cancellation.
- If the payment was made by credit card and the order is canceled, the product price will be refunded to the bank within 14 days from the cancellation. However, it is possible that the bank will transfer the amount to the buyer’s account within 2-3 weeks.
---
BUYER’S OBLIGATION TO INSPECT THE PRODUCT:
The buyer must inspect the goods/services subject to the contract before accepting them; damaged or defective goods/services such as dented, broken, or torn packaging must not be accepted from the courier company. The delivered goods/services will be considered undamaged and intact. After delivery, the BUYER must carefully preserve the goods/services. If the right of withdrawal is to be exercised, the goods/services must not be used. The product must be returned along with the invoice.
---
RIGHT OF WITHDRAWAL:
The BUYER can exercise the right of withdrawal by rejecting the goods and withdrawing from the contract without any legal or penal responsibility and without providing any reason, provided that they notify the SELLER within 14 (fourteen) days from the date of delivery to themselves or the person/organization at the address they have indicated, using the contact information below.
CONTACT INFORMATION FOR SELLER'S RIGHT OF WITHDRAWAL NOTIFICATION:
- COMPANY: UNIQ
- NAME/TITLE: UNIQ TEKSTİL SANAYİ VE TİCARET LİMİTED ŞİRKETİ
- ADDRESS: Havaalanı Mahallesi, Mehmet Akif İnan Caddesi, No:36/2, Esenler - Istanbul
- EMAIL: aykut@uniqvibe.com, sule@uniqvibe.com, info@emontextile.com, info@uniqvibe.com
- PHONE: +90 (532) 111 26 81
- FAX:
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DURATION OF THE RIGHT OF WITHDRAWAL:
If the purchased item is a service, this 14-day period starts from the date the contract is signed. The right of withdrawal cannot be exercised for service contracts that have commenced with the consumer’s consent before the withdrawal period ends. The notification regarding the right of withdrawal is provided in the Distance Contracts and Cancellation Conditions sections, and the buyer places the order knowing the withdrawal conditions.
Expenses arising from the exercise of the right of withdrawal are borne by the SELLER.
To exercise the right of withdrawal, the BUYER must notify the SELLER within the 14 (fourteen) day period by return receipt mail, fax, email, or the method specified by the SELLER in writing or through the relevant means, and the product must not have been used within the scope of the "Products for Which the Right of Withdrawal Cannot Be Exercised" provisions arranged in this contract.
---
EXERCISING THE RIGHT OF WITHDRAWAL:
- For products delivered to a third party or the BUYER, the invoice for the product to be returned (if the invoice for the product to be returned is corporate, it must be sent with the return invoice issued by the institution when returning it. Returns of orders whose invoices are issued on behalf of institutions cannot be completed unless a RETURN INVOICE is issued).**
- The return form, the box and packaging of the products to be returned, and any standard accessories, if any, must be delivered completely and undamaged.**
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RETURN CONDITIONS:
The SELLER is obligated to refund the total amount and the documents obligating the BUYER within 10 days from the receipt of the withdrawal notification and to receive the goods within 20 days.
If the value of the goods decreases or the return becomes impossible due to a reason attributable to the BUYER, the BUYER is obliged to compensate the SELLER for the damages in proportion to the BUYER’s fault. However, the BUYER is not responsible for changes and deteriorations caused by the proper use of the goods/products within the withdrawal period.
If the campaign discount amount falls below the campaign limit amount due to the use of the right of withdrawal, the discount amount enjoyed under the campaign is canceled.
---
PRODUCTS FOR WHICH THE RIGHT OF WITHDRAWAL CANNOT BE EXERCISED:
Contracts for goods prepared at the request or for the personal needs of the BUYER and which cannot be returned, underwear, swimwear bottoms, makeup products, single-use products, goods that may quickly deteriorate or have an expiration date, products that are not suitable for return for health and hygiene reasons if the packaging is opened after delivery, products that are mixed with other products after delivery and cannot be separated by nature, subscriptions to periodicals such as newspapers and magazines, services performed immediately in electronic form or intangible goods delivered immediately to the consumer, as well as audio or video recordings, books, digital content, software programs, data recording and storage devices, computer consumables, and if the packaging is opened by the BUYER, returns are not possible according to the Regulation. Additionally, exercising the right of withdrawal for services that have commenced with the consumer’s consent before the withdrawal period ends is also not possible according to the Regulation.
Cosmetic and personal care products, underwear products, swimsuits, bikinis, books, copyable software and programs, DVDs, VCDs, CDs, and cassette tapes, as well as stationery consumables (toner, cartridges, ribbons, etc.) must be unopened, untried, undamaged, and unused to be eligible for return.
According to the distance contracts regulation, the following contracts are excluded from the right of withdrawal:
- Contracts related to goods prepared at the consumer’s request or for personal needs.
- Contracts related to the delivery of goods that may quickly deteriorate or have an expiration date.
- Contracts related to the delivery of goods whose protective elements such as packaging, tape, seal, or package have been opened after delivery, making their return unsuitable for health and hygiene reasons.
- Contracts related to goods that are mixed with other products after delivery and cannot be separated by nature.
- Contracts related to goods such as books, digital content, and computer consumables in physical form if protective elements like packaging, tape, seal, or package have been opened after delivery.
- Contracts related to the evaluation of leisure time made for specific dates or periods, accommodation, moving goods, car rental, food and beverage supply, and entertainment or relaxation purposes.
- Contracts related to services performed immediately in electronic form or intangible goods delivered immediately to the consumer.
---
DEFAULT AND LEGAL CONSEQUENCES:
If the BUYER falls into default by making payments with a credit card, they acknowledge, declare, and commit that they will pay interest and will be responsible to the bank within the framework of the credit card agreement between the cardholder and the bank. In this case, the relevant bank may resort to legal means; it may claim the arising expenses and attorney fees from the BUYER, and in any case where the BUYER falls into default due to their debt, the BUYER accepts that they will pay the SELLER for the damages and losses incurred due to the delayed fulfillment of the debt.
---
PAYMENT AND DELIVERY:
You can make payments by Bank Transfer or EFT (Electronic Funds Transfer) to any of our GARANTİ bank accounts (in TL).
You can use all types of credit cards through our website, and take advantage of online single payments or online installment options for any credit card. During online payments, the amount will be charged to your credit card at the end of your order.
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