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Frequently Asked Questions
Membership
Yes, you can shop without being a member. After clicking the continue payment button, it will be sufficient to use the continue as a guest option.
Don't forget that when you become a member of UNIQVIBE, you will have the privilege of being informed about our special products, raffles and campaigns.
After logging in with your e-mail address and password, you can update your information from the "Profile" tab on the "My Account" page.
You can be informed about our campaigns and special offers by adding your e-mail address to the newsletter membership field on the home page.
ACCOUNT
After logging in, you can change your password from the "My Account" page.
When you forget your password, click on the "forgot my password" link on the screen where you log in. When you enter the e-mail address you used when signing up, we will send the necessary link to your registered e-mail address to create a new password.
After logging in with your e-mail address and password, click on the "My Account" link. You can view your existing addresses, edit them or add a new address by clicking on the "Primary Address" field on the right.
*Address update made after the order is placed does not cause a change in the delivery address in the order.
Order
After creating your membership or logging in, you can start shopping immediately. If you wish, you can search for the products you are interested in; After marking the products, color and size options you like, you can add them to your cart and complete your shopping by filling in the delivery and payment information.
Don't forget to use the "UNIQ10" code in addition to all the special discounts for your first purchase.
The order is delivered to cargo within a maximum of 3 business days.
When the order is shipped, we will send an e-mail with the cargo tracking number to the registered e-mail address. You can track your cargo via MNG Cargo with your cargo tracking number.
This operation cannot be performed after the order is completed. However, if your cargo is in transit status, you can contact our customer service and request support.
At UNIQVIBE, all products are subjected to high standards of quality control. However, if you encounter such a situation, you can request a product exchange or refund. For this, it will be enough to follow the exchange / return procedure.
PAYMENT
You can pay with all credit cards, debit cards and virtual cards.
On our site, all credit card transactions and approvals are carried out online by the relevant banks and similar card institutions, independent of our company. Information such as credit card "password" is not seen or recorded by our company. The transfer of this information is carried out with SSL-Based 256-Bit coding. You can make UNIQVIBE purchases with Troy, Visa and Mastercard. High security standards apply to all purchases you make from our site. Thanks to SSL Security Certificate and 3D Secure services, you can shop freely on our site without risking the security of your cards.
You can shop in installments with your credit cards.
When you enter your card information, installment options will appear. Installment options may vary periodically depending on the opportunities offered by the bank.
COUPON/DISCOUNT CODE
After adding the products you want to purchase to your cart, you can go to the my cart page by clicking the go to cart button. You can use your discount by typing the discount code in the discount or gift voucher field on the My Cart page and clicking the apply button.
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SHIPPING AND DELIVERY
When the order is shipped, we will send an e-mail with the cargo tracking number to the registered e-mail address. You can track your cargo via MNG Cargo with your cargo tracking number. If you have completed your shopping as a member, you can follow the status of your order on the "My Account" page.
Your orders are delivered to the address you specify within 1-3 business days. Orders placed on weekends and public holidays are shipped on the following business day. Delivery time to your address may vary depending on your region.
With the standard delivery option, all your orders are offered to you with free shipping.
Your order will be sent by MNG Cargo.
CANCELLATION AND REFUND
Yes, you can cancel your order if it is not packaged. To cancel your order, select the order you want to cancel from My Orders and click "Cancel". After selecting the product you want to cancel, you can cancel your order by entering the reason for cancellation. If the product in your order is invoiced during the preparation phase or is in the shipping process, it cannot be canceled, but this does not prevent the use of the right to return. In this case, after receiving the cargo, you can return it by sending it back to MNG Kargo within the scope of the return conditions.
If you have any problems with all these processes, you can reach us at +90 (532) 111 26 81.
You can exercise your right of withdrawal within 14 days for any unused products purchased from uniqvibe.com. This period begins from the date the product is delivered to you. You must return the product within 14 days from the date you notify us of your decision to withdraw.
Return Steps:
1. Place the items to be returned inside the package.
2. Write the code "856372551" on the package.
3. Deliver the package to the nearest MNG Cargo branch.
To return your product free of charge, simply follow the easy return steps and send it to us via MNG cargo.